ACM Track Privacy Policy
Overview of Information Collection
This Privacy Policy outlines how ACM Track and its associated entities handle your personal information. We gather data in various ways, including:
- Online interactions with our website or app
- Telephone communications
- When you use our services or request information
- Data from the ACM Track unit installed in your vehicle (if applicable)
By providing your information or using our services, website, or app, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.
If you disagree with any aspect of this Privacy Policy or have concerns regarding the protection of your personal information, please refrain from using our website, app, or services, and do not allow the ACM Track unit to be installed in your vehicle.
This Privacy Policy should be read in conjunction with our service terms and conditions. For access to these terms, please visit our website at www.acmtrack.com. Definitions used in this Privacy Policy align with those found in our service terms.
Your privacy is important to us. We implement reasonable measures to safeguard your personal information as per this Privacy Policy, the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other relevant laws, even after you cease to be a customer.
Definition of Personal Information
According to POPIA, "personal information" refers to any data related to an identifiable, living person, including but not limited to:
- Identifying characteristics such as race, gender, age, marital status, health, religion, and more
- Contact details, including email and physical addresses, phone numbers, and identification numbers
- Educational and employment history
- Sensitive information, including health status or financial data
- Personal opinions or preferences
- Correspondence of a private nature
Methods of Information Collection
We gather personal information when you fill out forms, contact us through various channels, or utilize our services, website, or app.
Processing, Use, and Disclosure of Your Information
You agree that we may process, use, and share your personal information in the following ways:
- To identify you
- To fulfil your requests and instructions
- To enhance service quality
- To analyze and combine your information for better service personalization
- For statistical purposes and strategic planning
- To facilitate participation in interactive service features
- To notify you of service changes or new offerings
- To communicate promotional information, with the option to opt-out at any time
- To share relevant information with partners and service providers to deliver our services
Personal Information Disclosure
We do not sell, rent, or share your personal information with unauthorized third parties without your consent. However, we may disclose information when:
- Required by South African law or in the public interest
- Necessary to protect our rights, property, or the safety of others
Source of Information Collection
We primarily collect personal information directly from you or through our business partners, unless:
- The information is publicly available
- You have consented to information collection from another source
- Collection is necessary for legal enforcement or public safety
Types of Information We Collect
We may collect various types of personal information, including:
- Basic identification details (name, contact info, date of birth)
- Government-issued identification numbers (identity number, vehicle registration)
- Financial data (bank details, credit information)
- Health-related information for employees (medical history)
- Telephone call recordings for service quality
- Information for crime investigation or fraud detection
- Vehicle-related data for service provision
Protection of Personal Information
We prioritize the security of your information and take steps to protect it from unauthorized access or misuse. While we have safeguards in place, please note that internet transmissions are not completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Updating Personal Information
It is your responsibility to ensure that your personal information is accurate and up to date. You can amend your information by contacting us directly.
Consumer Rights Under CPA and POPIA
Under the Consumer Protection Act and POPIA, you have the right to restrict unwanted marketing and to object to the processing of your personal information for direct marketing purposes.
Policy Amendments
We may update this Privacy Policy periodically, and any changes will be highlighted on our website. It is your responsibility to review the policy regularly, and the updated version will supersede all previous ones.
Your Consent
By using our services, you consent to the processing and sharing of your personal information as outlined in this policy.
Your Rights
You have the right to request corrections, deletions, or to withdraw your consent for the processing of your personal information. You can also object to the processing under specific circumstances.
Contact Us
For inquiries about this Privacy Policy or to update your personal information, please email us at info@acmtrack.com or visit clientzone.acmtrack.com or call us at 0105940607