ACM Track Privacy Policy

Overview of Information Collection

This Privacy Policy outlines how ACM Track and its associated entities handle your personal information. We gather data in various ways, including:

Online interactions with our website or app
Telephone communications
When you use our services or request information
Data from the ACM Track unit installed in your vehicle (if applicable)

By providing your information or using our services, website, or app, you agree to the terms of this Privacy Policy and consent to the collection, use, and sharing of your personal information as described.

If you disagree with any aspect of this Privacy Policy or have concerns regarding the protection of your personal information, please refrain from using our website, app, or services, and do not allow the ACM Track unit to be installed in your vehicle.

This Privacy Policy should be read in conjunction with our service terms and conditions. For access to these terms, please visit our website at www.acmtrack.com . Definitions used in this Privacy Policy align with those found in our service terms.

Your privacy is important to us. We implement reasonable measures to safeguard your personal information as per this Privacy Policy, the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other relevant laws, even after you cease to be a customer.

Definition of Personal Information

According to POPIA, "personal information" refers to any data related to an identifiable, living person, including but not limited to:

Identifying characteristics such as race, gender, age, marital status, health, religion, and more
Contact details, including email and physical addresses, phone numbers, and identification numbers
Educational and employment history
Sensitive information, including health status or financial data
Personal opinions or preferences
Correspondence of a private nature

Methods of Information Collection

We gather personal information when you fill out forms, contact us through various channels, or utilize our services, website, or app.

Processing, Use, and Disclosure of Your Information

You agree that we may process, use, and share your personal information in the following ways:

To identify you
To fulfil your requests and instructions
To enhance service quality
To analyse and combine your information for better service personalization
For statistical purposes and strategic planning
To facilitate participation in interactive service features
To notify you of service changes or new offerings
To communicate promotional information, with the option to opt out at any time
To share relevant information with partners and service providers to deliver our services

Is Personal Information voluntary or mandatory?

The supply of certain personal information is mandatory, meaning we have to collect this personal information from you by law. If you do not supply this information, we cannot comply with our legal obligations. In this regard, if you do not supply this personal information, we cannot do business with you. In other instances, the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even though there is no law that imposes the collection of personal information, we require personal information to deliver the products and/or services to you.

Personal Information Disclosure

We do not sell, rent, or share your personal information with unauthorized third parties without your consent. However, we may disclose information when:

Required by South African law or in the public interest
Necessary to protect our rights, property, or the safety of others

Source of Information Collection

We primarily collect personal information directly from you or through our business partners, unless:

The information is publicly available
You have consented to information collection from another source
Collection is necessary for legal enforcement or public safety

Types of Information We Collect

We may collect various types of personal information, including:

Basic identification details (name, contact info, date of birth)
Government-issued identification numbers (identity number, vehicle registration)
Financial data (bank details, credit information)
Health-related information for employees (medical history)
Telephone call recordings for service quality
Information for crime investigation or fraud detection
Vehicle-related data for service provision

Protection of Personal Information

We prioritize the security of your information and take steps to protect it from unauthorized access or misuse. While we have safeguards in place, please note that internet transmissions are not completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Updating Personal Information

It is your responsibility to ensure that your personal information is accurate and up to date. You can amend your information by contacting us directly.

How long do we keep your personal information?

We will keep your personal information for as long as:

the law requires us to keep it.
a contract between you and us requires us to keep it.
you have consented to us keeping it.
we are required to keep it to achieve the purposes listed in this Privacy Policy.
we require it for statistical or research purposes.
a code of conduct requires us to keep it; and/or
we require it for our lawful business purposes.

Take note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required.

Use of Third-Party Services

To enhance our services and ensure functionality, we utilise third-party platforms, each governed by its respective legal terms. By using our services, you acknowledge and agree to the terms outlined below:

· Our infrastructure may be hosted or supported by Linode. Usage of Linode services is subject to Linode’s Acceptable Use Policy and Legal Agreements .

· Interactive mapping features on our platform are powered by Mapbox. By accessing these features, you agree to the terms outlined in Mapbox’s Terms of Service .

· For location-based functionalities, we rely on Google Maps services. The use of these features is subject to Google’s Legal Notices for Google Maps .

· Elements of our operations may rely on services provided by Afrihost. These are governed by Afrihost’s General Terms and Conditions .

We encourage you to review these third-party policies and terms to understand how your data is handled and the applicable service conditions.

Data Sharing and Processing by Third Parties

To provide our services effectively, certain data may be shared with or processed by these third parties. We ensure that the data shared complies with our privacy standards and applicable laws:

Data may be hosted on Linode servers. This processing is governed by Linode’s data protection policies.
Location data and mapping inputs may be processed via Mapbox’s secure systems.
User location queries and map interactions are processed through Google Maps.
Hosting and connectivity services provided by Afrihost may involve limited data processing under their terms.

Where possible, we ensure data minimization and employ safeguards to protect your information when interacting with these third parties.

Consumer Rights Under CPA and POPIA

Under the Consumer Protection Act and POPIA, Consumers have the right to restrict unwanted marketing and to object to the processing of their personal information for direct marketing purposes.

In the case where the Consumer is a business entity:

The Consumer is responsible for informing all relevant parties about the principles of data sharing, which includes the collection, use, and sharing of personal information with ACM Track. This responsibility entails ensuring that individuals whose data is shared are fully informed of the purpose for which their data is collected and how it will be processed, in compliance with applicable data protection laws, such as POPIA and other relevant regulations.
The Consumer must ensure that all necessary consents and authorizations are obtained from individuals whose personal information will be shared with ACM Track. This includes providing clear, transparent notices to individuals about the use of their data and their rights under data protection laws.
ACM Track will process personal data only as described in its Privacy Policy and for the purposes explicitly outlined. The Consumer is responsible for ensuring that their data-sharing practices comply with all applicable legal requirements. [SH1]

Our cookie policy

Cookies are small data files stored on a user’s device by a website or application. These files collect information such as usernames, visit dates and times, browsing history, and user preferences to enhance the browsing experience.

How We Use Cookies

We use cookies on our website for the following purposes:

To differentiate between users visiting the website.
To remember your previous session when you return.
To estimate audience size and monitor usage patterns.
To store your preferences, allowing us to tailor content to your needs.
To streamline searches and improve website functionality.

Please note that this policy only applies to cookies managed by us. Some third-party service providers may also use cookies on our website, but we neither control nor access these cookies and are not responsible for their use.

Managing Cookies

You can accept or decline cookies through your web browser settings. Choosing to decline cookies may restrict access to certain website features or functionalities. [SH2]

By using our website or application, you consent to the use of cookies for purposes such as personalizing your experience, identifying your device, and preventing fraudulent activity. Cookies may also be used to recognize returning visitors and for analytics.

Policy Amendments

We may update this Privacy Policy periodically, and any changes will be highlighted on our website. It is your responsibility to review the policy regularly, and the updated version will supersede all previous ones.

Your Consent

By using our services, you consent to the processing and sharing of your personal information as outlined in this policy.

Your Rights

You have the right to access, correct, delete, or withdraw your consent for the processing of your personal information. You may also object to its processing in certain circumstances.

To exercise these rights, please follow these guidelines:

If you are not an existing employee, proof of identity is required before we can process your request.
Provide us with prompt notification of any changes to your personal information.
You can request the following regarding your personal information:

o Confirmation of whether we hold it.

o A copy or a description of the record.

o Details of third parties who have accessed it.

We will process access requests within a reasonable time. For non-employee, business partner, or Consumer requests, a fee (subject to ACM Track’s discretion and any legislative exemptions) may be charged, and you will be informed of the amount in advance.
If your information is inaccurate, outdated, or unlawfully obtained, you may request corrections or deletion by submitting a written notice. Verification documents may be required, and changes may take up to 15 business days to reflect. Note:

o Some information may be retained as required by law.

o Deletion of certain data might terminate our business relationship.

You may object to the processing of your information on reasonable grounds. However, we may continue processing if it is lawful, based on your consent, or necessary for fulfilling a contract.
You may withdraw your consent for processing. However, it may take up to 10 to 15 business days for the withdrawal to take effect. During this time, processing may continue if permitted or required by law.

To exercise any of these rights, contact our Information Officer in writing.

Information Regulator contact details (South Africa)

If you reside in South Africa and wish to raise a complaint with the relevant statutory authority, you may contact the Information Regulator:

Postal address : PO Box 31533, Braamfontein, Johannesburg, 2017

Physical address : JD House, 27 Stiemens Street, Braamfontein,

Johannesburg, 2001

Telephone number : (010) 023 5200

Email address : enquiries@inforegulator.org.za

Website : https://justice.gov.za/inforeg/

Information Officer (South Africa)

For inquiries about this Privacy Policy or to update your personal information, please contact our Information Officer. We will address your concerns in accordance with applicable law:

Business Address : 17 Carlbert Close, Sundowner, Randburg, RSA

Contact Number : 0105940607

Email Address : info@acmtrack.com or visit Consumerzone.acmtrack.com

[SH1]This aligns with 9.4.5. in the T’s & C’s

[SH2] Please create the following cookies pop-up with an Accept All Cookies and Decline Cookies: “We use cookies to enhance your browsing experience, analyse website traffic, and personalize content. By clicking 'Accept All Cookies,' you agree to the use of cookies as outlined in our Privacy Policy [Insert link] You can manage your preferences or decline non-essential cookies by clicking 'Decline.' Please note that declining cookies may limit certain website features.”